Contact Us

Got a question about a sweepstakes casino, spotted something out of date on one of our pages, or just want to tell us we got a detail wrong? This page explains how to reach Social Casino, what we can help with, and what's better directed elsewhere.

What We Can Help With

Social Casino is an independent research and comparison site covering sweepstakes and social casinos available to US players. We look at welcome offers, game libraries, redemption processes and how each platform explains its Gold Coins and Sweepstakes Coins model. If you've read one of our pages and have a follow-up question — about how a particular offer works, how our ratings are put together, or why a state might be excluded from a certain operator — we're happy to hear from you.

We can also take feedback on accuracy. Sweepstakes casino terms, eligible states, and promotional offers change often, and operators update their rules without much notice. If something on this site looks stale or wrong, telling us helps us keep the content useful for the next reader.

What We Can't Help With

It's worth being clear about what a review and comparison site is not:

• We are not a sweepstakes casino operator, and we don't hold, process or issue any Gold Coins, Sweepstakes Coins or prize redemptions
• We can't access, verify, or make changes to your account on any operator's platform
• We can't process withdrawals, reverse a redemption, or resolve a billing dispute with a specific site
• We can't confirm whether a particular sweepstakes casino is legal for you to use in your state — that depends on the operator's own eligibility terms and your local laws, and it can change

If your question is about an actual account — a login problem, a redemption that hasn't arrived, identity verification, or a payment issue — that has to go through the operator you signed up with, not through us. Every sweepstakes casino we cover publishes its own support channel, usually through in-app chat, a help centre, or an email address listed in its terms and conditions. They're the only ones with access to your account details, so they're the only ones who can actually resolve it.

Questions About Specific Operators

We cover a number of sweepstakes casinos on this site, including Crown Coins, SplashCoins, Casino.Click, Free Spins, Lucky.me, Crash Duel, Spree, Spinblitz, Dorados and McLuck. Our write-ups reflect research into each platform's welcome offer, coin structure and stated terms at the time of publication — not live account access, so we can't speak to your individual balance, redemption status or verification progress. For anything account-specific, the operator's own support team is the right first stop.

If you think one of our reviews has an outdated welcome offer, an incorrect eligible-state list, or a claim that no longer matches what the operator publishes, that's exactly the kind of thing worth flagging to us so we can look into it.

Before You Reach Out: A Few Things Worth Checking

A lot of the questions we see are already answered on the site itself. It might save you time to check:

• Our About Us page, which explains how we research and rate sweepstakes casinos, and how our commercial relationships work
• Our Responsible Gambling page, if you or someone you know wants information on setting limits or finding support
• Our Terms and Conditions page, which covers how this site operates and the limits of the information we publish

None of these pages can process a redemption or fix an account issue either, but they answer a lot of the "how does this site work" and "what should I know before I sign up" questions we get most often.

A Note on Legal and Financial Questions

We're not able to give legal or tax advice. Sweepstakes casino availability varies by state, and some jurisdictions restrict or prohibit this model entirely — operators generally decide for themselves which states they serve, and that list can change without much warning. If you're unsure whether a platform is available where you live, or whether it's your responsibility to report a redeemed prize on your taxes, the safest move is to check the operator's own terms and, where relevant, speak to a tax professional or check official state guidance. We can point you toward general information, but we can't tell you definitively that a site is fine for your situation.

How to Get in Touch

For general questions about our content, corrections, or feedback on how we cover sweepstakes casinos, use the contact details published on this site. We read messages in the order they arrive and aim to respond within a reasonable timeframe, though we're a small editorial team rather than a customer support desk, so please allow some time for a reply — especially for detailed research or fact-check requests.

If your message turns out to be an account issue that belongs with a specific operator, we'll usually say so and point you back to their support channel rather than leave you waiting on an answer we can't give.